Pet Toys Frequently Asked Questions
Shopping with Us
How do I place an order?
Just add your favorite toys to your cart and follow the checkout steps. You’ll get an email confirmation once your order is placed.
Can I change or cancel my order?
If your order hasn’t shipped yet, email us as soon as possible at support@petlifego.com, and we’ll do our best to help.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
Shipping & Delivery
When will my order ship?
Most orders ship out within 3 business days. We’ll email you a tracking link once your toys are on the way.
How long does shipping take?
U.S. orders usually arrive in 5 to 10 business days. For international shipping, times vary by country.
How much does shipping cost?
Shipping is free on orders over $49. For smaller orders, rates are shown at checkout.
Returns & Exchanges
What if my pet doesn’t like the toy?
No problem! If your toy isn’t a hit, you can return it within 30 days of delivery with no questions asked.
How do I start a return or exchange?
Email support@petlifego.com with your order number, and we’ll help you with the next steps.
When will I get my refund?
Once we receive your return, refunds are usually processed within 15 business days.
Product & Toy Care
Are your toys safe for all pets?
Yes! All our toys are designed with safe, pet-friendly materials, so you can feel good about giving them to your dog or cat.
What if my toy gets dirty?
Most plush and fabric toys are machine-washable, just use a gentle cycle and air dry. Rubber and plastic toys can be rinsed with warm soapy water.
How do I choose the right toy size?
Each product page has a simple size guide. If you’re unsure, feel free to email us for advice.